In view of the above, the paper opts to examine the impact of e-banking on customer service delivery as well as the challenges of e-banking in the post consolidated banks in nigeria. The rapid advancement in information and communication technology (ict) has had a profound impact on the banking industry and the wider financial sector over the last two decades and it has now become a tool that facilitates banks’ organizational structures. Active bank investment projects have ict components (74 percent of the bank‘s 1,700-project portfolio) to modernize internal processes and upgrade service delivery results have been mixed, with only.
Impact of technology in banking sector information technology essay print reference this in this section author has tried to review technology used by banking sector and its impact the strength of this research paper is its primary focus of microfinance industry and impact of ict in an area where limited research material is. Significant impact of ict on the banking system might be seen on the payments system, in which traditional method (paper-based payments) have switched to modern technique (electronic-based payments) (deyoung, et al, 2004. Information and communication technology (ict) is at the centre of this global change curve laudon and laudon, (1991) contend of information and communication technology the banking industry in nigeria has several authors have conducted investigation on the impact of ict on the banking sector of the nigeria economy agboola et al. Impact of it on banking system: the banking system is slowly shifting from the traditional banking towards relationship banking traditionally the relationship between the bank and its customers has been on a one-to-one level via the branch network.
The impact of information technology on the banking industry: theory and empirics shirley j ho national chengchi university, taiwan sushanta k mallick. Impact of ict in banking and finance as in a pendulum movement, the reflections about the impact of icts in the economy have swung from enthusiasm to realism and back to optimism, being each of these states really subjective and implying a wide range of shades within. The impact of information and communication technology on banks‟ performance and to identify and examine the impact of ict on bank‟s performance and customer service positive impacts. Impact of mobile banking on service delivery in the nigerian commercial banks adewoye, j o department of management and accounting, faculty of management sciences information communication technology (ict) has moderated the constraints of time, space, and. Ict for banks has brought banking products in the form of personal computer banking, internet banking and electronic funds transfers among others as evidenced in the works of balachandher et al, (2001), chorafas (1988) and essinger (1999.
The existing research in banking and ict focuses on its impact on the availability of finance for smes, the development of the banking industry and financial markets, and the influence of technological sophistication customers relationships (han, 2007. The changes that new technologies have brought to banking are enormous in their impact on officers, employees, and customers of banks advances in technology are allowing for delivery of banking products and services more conveniently and effectively than ever before - thus creating new bases of competition. The impact of information technology on the bank performance (nigeria in perspectives) - essays - hassankawumht kozak, s (2005) the role of information technology in the profit and cost efficiency improvements of the banking sector, journal of academy of business and economics. The positive and negative impacts of ict as it is known from time immemorial that everything in life is like the two side of a coin, there is always a positive and negative side of every phenomenon but whether the effect is positive or negative the effects of information communication technology (ict) is far reaching and cannot be overemphasized.
Information and communication technology has become global tool for banking industry to reach global markets the use of ict in banks has become a global phenomenon and every bank must be ict. (amaoko 2012) in his research on the impact of ict on banking operations in ghana, ict has contributed positively to the provision of banking services and the growth of the ghanaian banking industry. This chapter presents the methods and procedures used to discover, examine and estimate the impact of ict on banking sector and payment system the methodology specially explains the research model, research instruments, data collection process and the procedure for the data analysis. The impact of information technology in the following include some of the major impacts of information technology in nigeria’s banking system: 41 gsm banking 43 adoption of the ict integrated project the journal of computer science and engineering, volume 7, issue 2, june 2011.
They also find that ict banking adoption has a negative impact on bank profitability patsiotis, athanasios g webber, don j hughes, tim (dec 2013) found that personal capacity is an important determinant of ict banking use of it in a standard, non- sequential approach has no significant effect when the. Determinants and impact of ict use for african smes: implications for rural south africa _____ susanna wolf center for development research (zef bonn) determinants and impact of ict use for african smes source: world bank 2001 a and b, wto 2000. According to teach-ictcom, information and communication technology is used by banks for atms and online banking as well as storing information on the magnetic strip of a credit or debit card banks also use ict to clear checks and handle electronic and international bank transfers according to a.
Other examples of ict impact on the banking industry include the increased process efficiency, which can reduce costs in banks, and the branch renewal, where focus is gradually shifting away from traditional brick and mortar banks towards the dual-bank concept. The impact of mobile and internet banking on performance of financial institutions in kenya this study sought to determine the impact of mobile and internetbanking on performance of - financial institutions in kenya where the survey was conducted on financial institutions in (ict) however while the rapid development of ict has made. The impact of ict on banking by ashley croll online banking allows customers of a financial institution to conduct financial transactions on a secure website operated by the institution, which can be a retail or virtual bank, credit union or building society.